Order. Log in to My BT. Ask the BT. Security. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. I know Sky was connected in the house previously. So, reading other posts, I am not alone with my recent activation issues. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. If you don’t want to set up your move online, you can also contact them over the phone by calling the BT moving home team on 0800 783 0235. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. I have recently moved from BT standard to BT Infinity 2 and was advised I would get between 58 & 78mb when signing up. BT Virus Protect app. So, following the problems on line activation day (the 22nd) which turned out to be a line fault that was then fixed by my existing supplier, I am still unable to connect to my Plusnet broadband service, I have no broadband at all! I have been in touch with Plusnet on several occasions, last Saturda. It may not have been connected through at the exchange. Connecting to broadband for the first time. Hi all, Ordered my hub on the 11th November and it was delivered on the 18th. I had an activation date of Apr 26th, but there is no connection. If you’ve moved into a new-build home and your phone or broadband isn’t. Activation was set to be on the 19th. The fact that your phone line was not working, was probably the reason for the delay. Now you can prioritise your online traffic for working from home, and to turbo-charge your gaming. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. Track my order >. Once you're connected, open the app and log in with your BT ID. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or BT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2022. Had 4 people from Sky say the same response: "wow this is really unusual". Business; Find a store Network Status Checker Mobile Mobile PhonesThe contractor, Openreach, which manages the broadband network on behalf of telecoms companies such as Sky, BT and TalkTalk, often faces capacity and wiring problems, or needs to get permission to. The Phone lines socket is to connect a phone to if you use the Broadband Voice phone service, however if this is mistakenly connected to a phone line it can induce a buzzing noise on the line. Fix a problem Fix broadband problems Broadband and wi-fi Improve your internet connection, whether it’s slow or you can’t connect. I have received my Sky puck and been given an activation date of 29th November 2023. They have no clue about my order until I called them on 15/06. Great-value deals on unlimited broadband. My order is still listed as open, and I've not received any notifications to alert me to any problems, so should I expect this to resolve it. Annual price changes and terms apply. My Phone. . The engineer came and there was no issues raised however the activation did not occur. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Confused about broadband activation. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. Changing your activation or start date. Activating your Sky Broadband. Call BT. That is where your problem started. My phone line activated as expected, but not the broadband. Checkout now. Didn't happen. £39 per month. I ordered BT Infinity and a phone line back in december 2013, the activation date was the 14th January, the engineer turned up on time a set abou. Dep. Hi there, I was due to have my infinity broadband activated today (25th Jan). Check that the power switch on the back of your Hub is on, the power cable’s plugged in correctly at the mains and that power is on. Thanks for posting back @haggisbasherman. Sky told BT the number had been reallocated - migration denied. BritBox on BT TV. Sorry to hear you're still experiencing issues with your broadband setup. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. 31-08-2021 1:10 PM. We’ll do what we can to help. This process can take up to ten days. I have received my Sky puck and been given an activation date of 29th November 2023. . ). I've just got of the phone to customer support having been told that there was a 'problem. it should be done any time up to midnight (been saying this since 16th). Activation was set to be on the 19th. The smart hub arrived. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. You might see an "Activate discovery+" at that point. Managing my subscription passed to BT/EE. We are so annoyed. Never had issues before (with Plusnet or BT before that). Please remember, there’s always a £35 activation fee for our services. Business; Find a store Network Status Checker Mobile Mobile PhonesHello I'm sorry to hear you have cancelled your order. . Hello BTcommunity, I have just got digital voice adapter and was following instructions to register adapter. Signed up 2 weeks ago and activation was today. Long story short. Changed my broadband over from Sky to BT, sky worked fine. Region No. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Until today I paid for Sky ADSL2+ broadband for her. Has anyone else had issues with activation when switching over to bt broadband? Awful first impression to the company. So you can get a better wi-fi signal from your basement office to upstairs. So I made a phone call today to activate it, then in the p. Follow our simple step-by-step instructions to get your problem sorted. If there are no lights, check the power cable is in firmly, and connected to the mains. Switched from BT to Plusnet, activation day today 19th May. Activation day. I was recently told that fibre is now available in my area. The Lounge; BT. BT Halo. Chat is available between 7am and 10:45pm, 7 days a week. Bills & Packages. Power light is orange. Openreach are now saying that there is an. im a new customer switched from SKY (150M FTTP) and ordered the 500M fiber on Mar 15 ish. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. I ordered ultrafast fibre 1 on the 22 of October. Have there been situations where BT have provided 'new' customers with a 4g hub while waiting for the delayed FTTP installation problems to be resolved, or is this only available to Halo customers? Another expensive option under consideration is to keep the Sky FTTC and phone line, and order BT Full Fibre and Digital Voice with a new telephone. If the cable are connected correctly. Activation Day - Still no internet or dial tone. Account and Billing. I put it into a socket positioned. I did a speed test right after I got the confirmation text earlier today. 22nd has come, landline works perfectly! Around about 3pm my TalkTalk service was disconnected. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. It is common for some problems to be reported throughout the day. My engineer visit and activation date was scheduled for 26/7/23. Its now the next morning an. . Email; Billing. 24 month contract. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Reading the posts above, it sounds like many others have had the same problem as me. The best way to ha. Broadband service has been satisfactory since my connection on 17 Aug. . Open discovery+ and choose Sign In. Right so after a lot of contemplation I took the plunge of moving to BT for the first time and I am not starting to regret it. Existing customers will continue to have access to BritBox on BT TV as usual. . They have no clue about my order until I called them on 15/06. Connect to our 4G mobile network for browsing, streaming and downloading. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Provided the commissioning test passes, you will be told that your service is now active. Any still September 2017 Vodafone still appear to have issues getting service activated. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. See how to fix common issues with broadband, wireless connections, speed, email, forgotten usernames and passwords and more. Personal; Business; Find a store Network Status Checker Mobile Mobile Phones. Learn about BT Sport, available with Broadband. Ie the discovery+ activation link (which is in an email) taking the user directly to the My BT landing page, and the landing page not containing further info. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. . Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. Check the broadband cable. Open discovery+ and choose Sign In. . Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. Community; Community; Announcements. That is where your problem started. Option 2. @Sue_7. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. To take your BT services with you when you move home, please let us know you're moving. If this isn't the case the first thing to try is restarting your hub. Router has more or less given up in Broadband connection 30-06-2023; New build activation problem in Broadband activation 26-06-2023; Previous provider preventing activation of account. No need to contact your current provider – we’ll do that for you (unless you’re with Virgin Media*). If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. An irritating new glitch has. broadband activation has been delayed for 2 weeks. Hello, Me and mother currently have not recieved internet for an entire month. Chat support downgraded firware in Broadband activation 28-05. Check if there are any temporary issues that are affecting service near you. It’s our way of saying thank you. The Lounge; BT. Improve your internet connection, whether it’s slow or you can’t connect. 5cm in size. However, I received a call from BT again, telling me that they failed to activate the broadband and have to go talk to the. BT customer service, truly dreadful. Pick a BT TV Sport, Big Sport or VIP BT TV package and get access to discovery+ Premium (including TNT Sports), or choose a BT TV Entertainment or Big Entertainment package and get a discovery+ Basic subscription. The first person told me that my recent order had been canceled because of reasons, then she put me through to sales to make a new order. - we're still waiting to activate your broadband. 3. Broadband light is off: There is no signal. If you need any further help please let us know. Browse . Activation date. Since then,. Openreach FTTP became available to order a month ago. I called bt again and was promised it would be on by. . Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. . Payment by Direct Debit. . How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. I ordered BT FTTP 900 on 30 September, with the engineer appointment set as 23 October. 900 Mbps Upload + Download. I ordered BT fibre broadband on 21st October, I was told my activation date would be 4th November. I am sorry again for the problems activating discovery+. However, sometimes these. Activation has not worked. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. Try our broadband speed tips. 50 cheaper per month. If you have Full Fibre broadband you'll probably have an Optical Network Terminator (ONT) box in your property. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. My phone line activated as expected, but not the broadband. Enter postcode to see availability. BT Fibre broadband. Connect to our 4G mobile network for browsing, streaming and downloading. @Louise_E, We've been there: 1) spend an hour on hold, 2) get through to be told you don't know anything, 3) and it's BT's fault (at the last minute) 4) you assure us of a call back the next day with an update 5) late in the day, we stop waiting and call the telephone team again, 6) return to step 1. The best way to ha. I was watching a Twitch stream at the time it went down. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. This will be sent via Royal Mail and should arrive between 7am and 6pm the day before your activation date. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Transferred to technical team, and prompty cut off. Get 3 months free broadband. Hi Sorry to hear that there's been issues with your broadband installation. For the first week I was getting download speeds c 19Mbps. How do I connect to a BT Wi-fi hotspot with my laptop? Learn how to connect to a wireless network. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. I hope the issue is resolved shortly. Not getting broadband speed that BT promised? Problems with BT phone and broadband. Activation most likely Friday but you can check with the FTTP team. Until today I paid for Sky ADSL2+ broadband for her. com & Community; Broadband. My Bills & Payments. Don't worry, @Louise_E, I'm regularly on the phone! Note *I* have to phone Vodafone. 3. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. Once you’ve set it up, BT Web Protect will warn you before you visit a suspicious website, on any of your devices connected to BT Broadband. Received TV box, hub and told that phone line was active. Home phone including Digital Voice; BT Mobile; Email. com and include your BT ID and BT account number in the email. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. What does your master. You can also watch Prime Video on thousands of eligible devices, such as. For the home For business and public sector For global businessAnd if you're an existing BT customer, you can start receiving all the Hybrid Connect benefits right now. Hi there. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. I moved into my new build home last Friday and placed a order with BT broadband, it was arranged to be delivered tommorow and activated Friday, however they have since been in touch stating openreach are having issues it will not be ready until the 17th of this month but delivery and activation will still be made tommorow, activation Friday, I was annoyed but got over it. Stay on the screen with the 6-digit code while you grab your phone or. If your BT broadband home network is playing up, you're not alone. 99 for a new landline, but it’s free if you already have one. Subscribe to this Topic's RSS Feed;. If you recently signed up for BT Broadband and can't connect, BT may not have activated your service yet. BT Broadband Talk service terms What we provide. If an engineer is not required, your service will begin operating before midnight on the day of activation. Select your model and use our easy-to-follow guide to get all the answers you need. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. If it is, troubleshoot your broadband or call us at 0800 800 150. Plusnet charges £49. TalkTalk. The engineer came and there was no issues raised however the activation did not occur. Your options. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. Stay on the screen with the 6-digit code while you grab your phone or. BT outages reported in the last 24 hours. I've taken the plunge on Fibre with BT because of the free sports channels but not particularly impressed so far and thats before it has been activated. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. Pay only £1/month for the first three months, then just £18/month thereafter. When I look under my products TNT appears on my main account but there is no 'activate' option. We were with sky and switched to BT and we have been informed by that our broadband will be on the 4th of December. I called bt again and was promised it would be on by midnight on the 22nd. Free activation. Placed the order online and was told the engineer's visit would be the 14th Jun. 33 for each calendar day that the service is not repaired: Missed appointmentsExisting BT Sport customers won’t need to do anything differently. My engineer visit and activation date was scheduled for 26/7/23. However, my new flat doesn't have the hub for Virgin Media. Pay monthly phones; Pay as you go phones; Apple. The engineer came and there was no issues raised however the activation did not occur. BT. An activation fee of £20 is required, alongside a postage cost of £9. performance and network issues,. . Thanks, Viki. OR. This might happen because your BT Broadband is new, and your service isn't live yet. I keep bein. Either way, I can testify that Vodafone is abysmal at keeping the customer u. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. problem! I ring BT at first they say openreach haven’t completed all there work which I explain they have, which they then confirm openreach have indeed done everything, i was then. It goes up to 25x faster than our standard fibre. You will automatically receive compensation from your provider without needing to take any action. Another Xbox Pass Account Issue. I live in Hawksworth just in the outskirts of horsforth. My activation date for Infinity 1 was Monday of this week. The "Activate" button on my Product management page is still live but if. I thought it’s a straightforward transfer. . Hi A relative is looking to move from Sky FTTC to BT Full Fibre with Digital Voice (keeping phone no. Thanks for the reply This is what I have been doing, where 3 people all at different times this week have said they have put in a request to get it activated but will take 24-48 hours to go through, kind of lost faith in what they are saying now to be honest. It's normal to have variations in speed and intermittent connection during the first few days your broadband is up and running. Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. Those fees aside, there’s no upfront charge for. More about. Activation date was set for 7th of October. Have tried to no avail via online chat, phone, Facebook, Twitter to resolveDiscover your broadband extras. You can then return and watch NOW on your BT TV Box as. BT was supposed to be up & running on the 24th, its now the 29th & i still have no internet. 2020 but since then my broadband is still inactive. Hi. Check BT Broadband service status. Hi all So I’m back again, my broadband has arrived I have hooked it up correctly, to then find steady orange light. Quality of ServiceFirst of all apologies for the long post but here goes. When I click on the email link 'activate your BT ID now' it takes me to a page that say -Simply log into My BT and navigate to the ‘TV and Sport’ section under ‘Your products’. Not able to tell me what the issue is or when it will be fixed. There may also be a £9. Received notification that landline has switched but nothing on broadband. The only BT Employees are the forum moderators. . and check your landline and broadband usage. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. . Compensation is paid as a bill credit, reducing the cost of your next broadband bill. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Ask the BT Community. . The situation described above is what recently. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. . The smart hub arrived on the 17th or 18th of July and we got an email saying our broadband would be activated on the 19th July by midnight. Since they couldn't connect us before 22nd March and we are working from home, this was unacceptable so we asked when bt would be able to provide. although I was given a date of 4th May as my new activation date, I am still. This includes Premier League football, European football from the French and Italian domestic leagues, international cricket, Premiership Rugby, WWE, UFC, and exclusive access to the UEFA Champions League, UEFA. Welcome to Hybrid Connect. For the home; For business and public sector. I'm afraid only our telephone agents can look into broadband related queries. Having left Virgin Media as I had ended my contracted term and they wouldnt offer me a new deal less than £47, I ordered Vodafone as a long term mobile customer. Home phone including Digital Voice; BT. Hi all, I am posting here as my last resort. Sign in to discovery+ on a BT TV device. Month 4 from £32. TV & BT Sport problem Login & BT ID issue Chat now. Step by Step instructions. If you need any further help please let us know. . 19-05-2023 11:22 AM - edited 19-05-2023 11:23 AM. That is a pity, because without a working phone line the broadband will not work. BT broadband and Sport from £1 a month for 3 months. . Find a hotspot and learn how to connect your devices. Re: Activation Date/BT already a nightmare. The BT TV Box Pro is sold as part of a 24 month contract through BT. Power light is red. . Re: Activating TNT sports on BT. Activation date given 15th December. This will help to keep you safe while browsing online. Get help to fix your dropping broadband connection. My activation date was Friday 28th (yesterday). this Black Friday. Get help with BT Fibre Broadband. . With BT Service Status you can check your BT Broadband, Landline or TV is working. This is just a customer to customer help forum, everyone here, including myself, are just customers. If same thing happens to me I will just cancel straight away. Download the My BT app >. Our network reaches over 99% of the UK, so we've got you covered. I ordered a bt package on the 9th of february and have had my orders cancelled 6 times, i have had to call everyday to check that the a new order has been accepted, i was promised my bt broadband activation date for the 28th of february but the day before they cancelled my order again, the customer. Changed my broadband over from Sky to BT, sky worked fine. Was meant to get my broadband Activated today but idk if I should wait because I don’t think I will getting online today been waiting for this weeks. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. . that shouldn't be an issue (having just performed a speed test here, on a different. Email;The legal stuff. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. This was closely followed by Stockon-on-Tees, with a download speed of 166. To sign in on your BT TV device, follow the steps below. Raise a fault. 86Δ a month. About 35 down, 8 up, which is consistent with past results. Once completed you could have requested a new phone number. Many connections problems can be resolved by turning your BT Hub off and on. Safe to say we’re still waiting. g. There may also be a £9. 99. My second order was not made correctly and whilst the third order has gone through, my Sports channels keep dropping out and no one knows why. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). On your activation date we’ll connect you anytime up to midnight and send you a text to let you know. He gives me a rout. I waited a few days and still not.